As your organization grows, so do your Information Technology (IT) needs. It’s important to have someone assigned to keep track of every computer, software solution, network and all the variables that go along with managing them.
However, running a small to mid-sized business often doesn’t mean you can afford to bring a professional IT support services in-house. The cost outlay of personnel, training, supervision and keeping current with certifications can make any overextended CEO, even more stressed and extended.
The good news is there is an affordable option. Here are the five most common questions and our answers. This should help you justify the expense of outside support.
What is an IT Support Company?
It’s a professional organization that has experts who are well versed in a variety of information technology needs. This includes:
- Desktop support – proactive monitoring and management of each employee’s workstation
- Software – update applications, put on patches, ensure firewalls are working properly
- Data Backup and Recovery – Backup of critical files. This will help your business get up and running quickly in the event of a disaster
- Network Setup and Admin – the setup and management of your company-wide grid
- Cybersecurity – Continuously monitor the network to keep hackers and spyware out
These companies typically offer first support level (phone, text, email), 24/7. The tech can log in to your system and see the same problem you are seeing. If necessary, they can provide second support level which requires staff to come to your business and troubleshoot the problem.
Who Works There?
A company is typically comprised of a manager and several certified technicians. These specialists will advise you on which IT services and products are best for your business.
When Would You Hire IT Managed Services?
Most organizations fall into one of two categories:
Immediate Problem to Solve: The server keeps going down. Computers keep freezing. The software hasn’t been updated in years, including the anti-virus program. They call when something is wrong and lately, that has been quite a bit.
This becomes a very expensive proposition because services are billed on a high hourly fee. In addition, support staff may not be available which has a significant impact on worker productivity.
This organization is too small for a full-time IT staff but too large to continue running this way. There must be a better way — and there is – option number two.
Preventative Plan: This is when you have decided it’s more efficient and better to have an outside organization manage your current and future needs. They will make recommendations based on what they are seeing across your network and the age of your technology. Rather than paying a per service call, you will sign a contract that will allow for a monthly retainer to cover most ancillary costs.
Where Do You Find the Right Company?
Ask other organizations like yours who they use. Do some vetting on the IT support services website, meet with the general manager/president of the company, ask for references and give them a trial period. These are the best ways to select the right company for you.
Why Hire JoLee Consultants?
Our team is certified in top IT solutions, but more importantly, we sit down with you to discuss your unique needs. We manage your problems from cradle to grave, even when multiple vendors are involved. In short, we make your net…work!
We are Greater New York’s Managed IT Support Company! Give us a call at (516) 208-2554 to learn more.